Key City Septic & Plumbing
Abilene, TX
About Key City Septic & Plumbing
What Customers Say
"# Key City Septic & Plumbing Summary Customers consistently praise Key City's **responsive and fast service**, with staff like Joann earning particular recognition for quick emergency response and professional technicians (Austin and David) who efficiently resolve septic issues. However, there are significant concerns about **inconsistent customer service quality**—specifically problematic phone reception interactions where staff allegedly argued with callers rather than listening to their needs, and scheduling reliability issues where promised service dates were delayed or cancelled due to being overbooked. The company excels at emergency response and routine maintenance when they show up, but struggles with initial phone communication and appointment reliability."
Summary based on 38 Google reviews
Customer Reviews
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