Key City Septic & Plumbing

Name: Key City Septic & Plumbing
Address: 702 S 5th St, Abilene, TX, 79602, US
Telephone: (325) 673-1225
Price range: $$
Rating: 4.0

Abilene, TX

4.0 (38 Google reviews)

Trust Score: 49/100

About Key City Septic & Plumbing

Serving Abilene and the surrounding area with comprehensive septic and plumbing solutions including tank pumping, grease trap cleaning, jet rooter service, and video inspections. Available 24/7 for emergency repairs and maintenance, plus portable toilet rentals for residential and commercial needs. Trusted by local customers with a 4.0-star rating for reliable, professional service.

What Customers Say

"# Key City Septic & Plumbing Summary Customers consistently praise Key City's **responsive and fast service**, with staff like Joann earning particular recognition for quick emergency response and professional technicians (Austin and David) who efficiently resolve septic issues. However, there are significant concerns about **inconsistent customer service quality**—specifically problematic phone reception interactions where staff allegedly argued with callers rather than listening to their needs, and scheduling reliability issues where promised service dates were delayed or cancelled due to being overbooked. The company excels at emergency response and routine maintenance when they show up, but struggles with initial phone communication and appointment reliability."

Summary based on 38 Google reviews