Terminix

"# Terminix Summary Customers consistently praise Terminix technicians—particularly Mark and Luis—for their professionalism, thoroughness, responsiveness, and ability to explain pest control processes clearly while addressing customer concerns. However, there is a significant complaint about the company's cancellation process, with one customer reporting extreme difficulty canceling services through the website, unresponsive agents, and requiring multiple formal emails and hours on hold to finally get confirmation. The stark contrast between excellent field service and poor administrative/cancellation experience suggests strong individual technicians but potential systemic issues with customer service policies."

Summary based on 224 Google reviews